Professional Services
Create Success with Desktop Management Professional Services
Everdream Professional Services are services delivered by our team of desktop management experts which enable you to leverage industry best practices while conserving your resources for more strategic initiatives.
- Implementation Services — enable you to get Everdreams´s software and managed services deployed and operational quickly and efficently so you can realize your return on investment even faster.
- Additional Services — enable you to tailor Everdream´s on-demand services to your specific needs so you can maximize your investment in Everdream on an ongoing basis.
IMPLEMENTATION PROFESSIONAL SERVICES
| Service | Advantages |
| Software Services Provisioning | Accelerates the provisioning process to reduce the time to deploy Everdream's software services. Reduces the number of customer resources needed for deployment. Provides training for IT administrators to optimize the use of Everdream´s software services. |
| Managed Services Provisioning | Assists in the establishment of a clear baseline for all your company´s assets. Optimizes management and operational reports produced by the Everdream Managed Services team to best match your company´s needs. |
| Help Desk Implementation | Provides expertise combined with industry best practices to deliver superior help desk services. Trains all support personnel on the new help desk methodology to ensure end user satisfaction with the service. |
| Interface Customization | Provides a fully branded experience to end users and administrators to promote usage and trust by branding the Everdream on-demand software services with your corporate brand. |
ADDITIONAL PROFESSIONAL SERVICES
| Service | Advantages |
| Inventory Assessment Program | Provides critical asset inventory information as part of a one-time engagement that can be used for compliance purposes, Vista migration planning, PC lifecycle management, etc. Helps you get a handle on your current desktop and laptop environment while demonstrating the unique value of Everdream's on-demand desktop management software services. |
| Training | Ensures IT personnel are effectively trained on desktop management processes by delivering customized training tailored to your business. This enables your IT staff to optimize the use of the Everdream services you have deployed to improve overall service levels. |
| Package Development | Leverages Everdream´s expertise to minimize the time required to develop software packages that are custom-designed to automate and standardize the delivery of software in your organization. Saves time by avoiding common errors and conflicts and ensures the proper security policies are followed. |
| Project Management | Utilizes Everdream´s knowledge of its services to help organize and create accurate project plans. Provides seasoned bench strength to already stretched IT organizations. |
| Engineering-Level Support | Develops and implements customer enhancements and interfaces to Everdream´s services according to your specifications so the services can better meet the unique needs of your operational environment. |
