Industry's First On-Demand Employee Service Desk
Brought to you by Everdream and Salesforce.com
Everdream Service and Support is the industry's first on-demand employee service desk solution that combines the power of Salesforce.com's Service & Support ticket management software service with Everdream's Asset Management software service. The result delivers a cost-effective unified service and support view of every employee including their hardware and software assets. No more manual entry to locate asset information, no more lengthy troubleshooting sessions due to outdated asset information, and no more deskside visits just to see what's installed on each asset. Just accurate asset information at your fingertips.
Everdream Service and Support will:
- Improve first call resolution rates by enabling agents to troubleshoot IT asset issues and fix them on the first call
- Deliver rapid troubleshooting and case resolution by providing service desk agents with a 360-degree view of the employee
- Increase end-user self-sufficiency by streamlining employee self-service requests for HR, IT, Facilities, etc.
To learn more, click here to go to Salesforce.com's Appexchange web site and see how to get started!
The Everdream Employee Service Desk Solution
The Service and Support solution requires the purchase of the Salesforce.com Service and Support help desk ticket management software service and Everdream's Asset Management software service. Additional Everdream software services can be added as needed to provide a complete desktop management and support solution for any organization.
The Everdream Advantage
As leaders in on-demand software services, Everdream and Salesforce.com have combined to deliver the industry's first service and support solution that deploys quickly and immediately enables a company to gain visibility and control over its employee help desk. Everdream Service and Support reduces costs, decreases case resolution time, and improves employee satisfaction. At Everdream, our on-demand desktop management services deliver all the power you need at a speed and low cost you only dreamed was possible — get Everdream Protected.
