IT Support Services
Deliver High-Quality, Cost-Effective IT Support
Flat or declining IT resources along with an increasingly mobile workforce is putting pressure on IT departments to continue delivering high-quality, cost-effective IT support. This is where Everdream's IT Support Services can help. Built around a powerful and cost-effective "Software-as-a-Service" model, Everdream's IT Support Services enable remote diagnosis and troubleshooting of desktops and laptops regardless of location along with comprehensive support ticket management and cost-effective outsourced end-user support.
IT Support Software Services
Everdream's IT support software services automate processes that enable effective, real-time desktop management regardless of the location of the assets. These services can be purchased as a suite or individually.
| Software Service | Description |
| Service & Support | The industry's first on-demand employee service desk solution that combines Everdream's Asset Management software service and Salesforce.com's Service & Support help desk ticket management software service to provide real-time one-click access to the hardware and software asset information associated with each IT support ticket. |
| Remote Support | Used by an IT department's support personnel to perform customer-initiated troubleshooting activities. Provides secure, two-way, web-based desktop and application view and control through a browser-based interface. |
| Remote Access | Used by service providers and internal IT departments to perform proactive desktop management and support. Eliminates the need for onsite support by enabling help desk technicians to remotely and securely install applications and fixes on unattended systems and reboot systems while maintaining connectivity. |
Managed Services for IT Support
Everdream's proactive managed services, delivered by an Everdream Managed Service Provider partner or Everdream, are based on industry best practices and enable you to out-task some or all of your IT support initiatives and focus your IT organization on those tasks which are better aligned with your business objectives. Managed Services require the purchase of the appropriate software service.
| Managed Service | Description |
| Live Help Desk Services | Enables you to cost effectively outsource end-user support with a 365x24x7 help desk. Whether your workers are centrally located or remote, the Everdream help desk optimizes end-user satisfaction and dramatically increases productivity. |
