When Midas Wants The Midas Touch, They Choose Everdream
Everdream to Manage IT Support Nationwide; Midas to Focus on Unique Franchisee Services to Increase
FREMONT, Calif. March 28, 2005 Everdream Corporation, the leading provider of hosted and managed PC services, today announced Midas International Corporation (NYSE: MDS), a leading provider of automotive services including exhaust, brakes, steering, suspension, climate control and maintenance services, has chosen Everdream to provide PC Management services. These services include web-based asset management, virus protection, software distribution, patch management, and remote control to more than 600 Midas employees throughout North America.
With numerous locations in the U.S. and Canada and a significant field staff, Midas was challenged with tracking and managing all software assets as well as keeping PC assets up-to-date with the latest software patches and virus definitions. The Midas IT team was spending too much time on the phone assisting corporate employees through software installations, virus issues and general PC maintenance. In addition, remote and mobile workers, who visit corporate headquarters infrequently and do not have the luxury of a dedicated IT staff, were often left to fend for themselves to solve computer issues.
After evaluating multiple vendors for point solutions, Midas selected Everdream for its comprehensive portfolio of on demand PC services that ensure a rapid implementation and provide immediate ROI. With Everdream, mundane but essential IT support tasks are now automated for all users no matter where they are located, thus lowering the costs associated with PC breakdowns and reliance on internal help desk staff. Today, Midas is in a better position to focus their IT resources on strategic projects that benefit end customers and franchise locations worldwide.
"Customer satisfaction and loyalty are contingent on how effective our remote and mobile employees are in helping franchisees succeed," said Bennet Cikoch, director of management information systems at Midas. "The Everdream solution gives us a new, lower-cost capability to provide IT support to corporate employees and company-owned locations. In addition, our relationship with Everdream places Midas in a position to provide future, value-added services for all franchised locations."
Specifically, the Everdream Asset Management Suite allows Midas to maintain a precise hardware and software inventory for PC and mobile systems across the organization. Everdreams patented Software Distribution service enables the rapid deployment of any application to any online user at any time. Virus Protection automatically protects PC assets from the latest virus threats. Patch Management automatically identifies, distributes, and installs necessary software patches while allowing administrators to track status and evaluate system protection.
"Midas has a long history of providing high-quality aftermarket automotive products and services and is an innovator and leader in their industry," said Gary Griffiths, president and CEO of Everdream. "Now, the Midas touch will be enhanced and extended with Everdream services, and Midas can focus on unique franchisee services that improve customer satisfaction and provide a competitive advantage."
About Everdream
Everdream Corporation is the leading provider of hosted IT services that manage, secure, and support businesses PCs, allowing companies to focus on their own core competencies. Through the innovative web-hosted Everdream Control Center, customers receive customized services on demand including hardware and software asset life-cycle support, virus protection, data backup, automated software updates, patch management, and help desk services. Through Everdreams proprietary and patented technology, customers, whether located on the corporate campus or remotely, have access to Everdreams services. This greatly simplifies IT operations while reducing costs and improving service levels.
With operational facilities in Fremont, California, Dallas, Texas, and Charlotte, North Carolina, Everdream manages well over 100,000 desktops for companies in 60 countries across the globe, including FedEx, ADP, Korean Airlines, Brocade Communications, Salesforce.com, Sonic Automotive, Midas, Sylvan Learning Centers, and many others. Everdream can be reached at www.everdream.com or 888-307-7299.
About Midas
Midas is one of the worlds largest providers of automotive service, offering exhaust, brake, steering and suspension services, as well as maintenance services, tires and batteries at more than 2,600 franchised, licensed and company-owned Midas shops in 19 countries, including more than 1,800 in the United States and Canada. Visit http://www.midas.com for more information.
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Everdream is a registered trademark of Everdream Corporation. All other brands, products, or service names are or may be trademarks or service marks of their respective owners.
Company Contact
Debra Chin, Vice President Marketing Programs
510.818.5640
dchin@everdreamcorp.com
Press Release Contact
Jason Throckmorton or Kasey Fleisher
LaunchSquad
415.625.8555
everdream(at)launchsquad(dot)com
