Iomega Selects Everdream Services To Improve IT Efficiency
Everdream to Manage IT Support, Iomega to Focus on Core Competencies
FREMONT, Calif. March 8, 2005 Everdream Corporation, the leading provider of hosted and managed PC services, today announced that Iomega Corporation (NYSE: IOM), a leading global provider of data storage solutions, has deployed Everdreams web-hosted IT support services to its more than 400 users. After an extensive evaluation of competitive offerings, Everdream was chosen for their technical expertise, unique business model and a stellar track record for maintaining the industrys highest service support levels.
Iomega's award winning products are preferred by millions of computer users for sharing, transporting, protecting and backing-up their critical information in the workplace and at home. However, in looking to focus on core competencies, reduce costs, and streamline operational efficiency and processes across the board, Iomega needed a partner that not only could provide the highest quality service to Iomega employees, but also could deliver strong support to Iomegas IT staff. By centralizing and outsourcing IT support operations, Iomega has realized an immediate reduction in operational costs while focusing internal IT resources on mission critical projects.
"Everdream's outsourcing model is a perfect match to our IT needs," said Mike Mollinet, manager of Business System Support for Iomega. "We have not only experienced more than 20 percent cost savings, but we are also able to ensure, for the first time, round-the-clock-support, call response times less than 6 seconds and a call abandon rate of almost zero."
Everdream's award winning Help Desk provides 24x7x365 live, single pointofcontact support for hardware and software technical issues. Everdream backs its service with the industry's leading Service Level Agreements (SLAs) including average customer satisfaction ratings consistently over 97 percent, an average live response time of less than 15 seconds, and first call resolution averaging better than 80 percent. In addition, Everdream guarantees problem ownership to ensure that every service request taken will be pursued until satisfactorily resolved, dramatically improving service levels, while increasing enduser satisfaction and reducing downtime.
"By working closely with the Everdream team, we were able to realize increased efficiency, security and adherence to compliance standards," continued Mollinet. "They have given us a level of consistency in the IT department through standard documentation, processes and controls for better management of help desk-related issues."
"Iomega is another great example of a company that understands their core competencies and value to the marketplace," said Gary Griffiths, president and CEO of Everdream. "They understand that when it comes to the support of IT issues, they can certainly figure it out internally. But Iomega also understands that their business is world-class storage, not PC management."
About Everdream
Everdream Corporation is the leading provider of hosted IT services that manage, secure, and support businesses PCs, allowing companies to focus on their own core competencies. Through the innovative web-hosted Everdream Control Center, customers receive customized services on-demand including hardware and software asset management and life-cycle support, virus protection, data backup and restore, automated software updates and maintenance, patch management and help desk services. Through Everdreams proprietary, patented technology, customers, whether located on the corporate campus or remote, mobile workers, have access to Everdreams services, greatly simplifying IT operations while reducing costs and improving service and security.
With operational facilities in Fremont, California, Dallas, Texas, and Charlotte, North Carolina, Everdream manages well over 100,000 seats for companies in 60 countries across the globe, including FedEx, ADP, Korean Airlines, Brocade Communications, Salesforce.com, Sonic Automotive, Midas, Sylvan Learning Centers, and many others. Everdream can be reached at www.everdream.com or 888.307.7299.
About Iomega
Iomega Corporation provides easy-to-use, high value storage solutions to help people protect, secure, capture and share their valuable digital information. Iomegas award-winning storage products include the new Iomega REV 35GB drive; popular Zip 100MB, 250MB and 750MB drives; high-performance Iomega External Hard drives; Iomega Mini USB drives and Micro Mini USB drives; Iomega external CD-RW drives; Iomega Super DVD drives and the QuikTouch Super DVD Video Burner; and Iomega floppy USB-powered drives. Iomega simplifies data protection and sharing at home and in the workplace with Iomega Automatic Backup software, Iomega Sync software, HotBurn CD-recording software, and Active Disk technology. For networks, Iomega NAS servers offer capacities of 160GB to 1.6TB. For unlimited capacity and anytime, anywhere access, Iomega offers iStorage secure online storage. Iomega also offers businesses and consumers a comprehensive data recovery services solution for recovering lost data due to hardware failure, file corruption or media damage. The Company can be reached at 1-888-4-IOMEGA (888-446-6342), or on the Web at www.iomega.com.
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Everdream is a registered trademark of Everdream Corporation. All other brands, products, or service names are or may be trademarks or service marks of their respective owners.
Company Contact
Debra Chin, Vice President Marketing Programs
510.818.5640
dchin@everdreamcorp.com
Press Release Contact
Jason Throckmorton or Kasey Fleisher
LaunchSquad
415.625.8555
everdream(at)launchsquad(dot)com
