Everdream Ups The Ante In PC Security and Management Services

Enhanced and Expanded Capabilities Solidify Everdream's Position as the Leader in Providing PC Management and Security Application Software as a Service.

FREMONT, Calif. January 18, 2005 Everdream Corporation, the leading provider of hosted and managed PC services, today announced the availability of several new services and features, as well as key enhancements to the Everdream Control Center, the platform businesses around the globe depend on for the management, protection, and support of their computers. With these new services, Everdream continues to improve device management services, reducing system downtime, technical assistance and operational costs. 

"Everdream's new PC management services are the latest in a set of product enhancements designed to address the needs of an increasingly distributed workforce. The simple efficiency of Everdream's technology has allowed our customers to manage their IT resources with effectiveness that rivals less user-friendly systems," said Govert W. van Driel, managing director for DeskForce. "These new features will make it even easier for us meet our service levels, increase user productivity levels, and further decrease our support costs."

Highlights of the new features and services include:

  • Everdream RemoteAssist: A new service that provides the customer IT staff secure and remote access to any PC on their network through the Everdream Control Center. This unique service offers comprehensive remote management capabilities, including file transfer, remote file and registry manipulation, screen capture, web chat and desktop sharing. Unlike many competitive offerings, RemoteAssist does not require that the user be connected to the LAN: remote workers, working from a hotel, for example, can be securely managed with this new feature.
  • Everdream Network Scanning: A new service that quickly and easily scans the network, identifying and inventorying all devices on that network. By simply downloading the Everdream agent on a single PC, a comprehensive and detailed network inventory is available in minutes, offering an assessment of potential security vulnerabilities, as well as valuable asset accountability information.
  • Everdream Virus Protection Enhancements: Including a complete virus history record for each asset, detailing every virus that has infected an individual PC and the disposition of that virus.
  • Everdream End-User Portal: A new feature that allows individual PC users to initiate patch downloads, order new software and enter and track their own service requests.
  • Purchase Order Entry and Tracking: A new feature that allows customers to order new PC hardware directly through the Everdream Control Center, closing the loop on complete PC lifecycle management services.

"Everdream RemoteAssist has given our IT staff the capability to remote into any PC, even if it is unattended," continued Driel. "This facilitates powerful PC management functions, and adds significantly to our ability to manage remote systems."

Through the Everdream Control Center, a web-hosted IT management console, IT staff can perform over 90 critical desktop management operations from a single interface. Asset Management allows IT managers to maintain a precise hardware and software inventory for PC and mobile systems across the organization. Everdream's patented software distribution service enables the rapid deployment of any application to any online user at any time automatically.

Patch management automatically identifies, distributes and installs necessary software patches while allowing administrators to track security status and evaluate system protection. Online backup protects users by securely and automatically backing up their data to fully redundant, off-site storage facilities, while Everdream's virus protection service automatically updates the PCs defensive systems to quickly combat new viruses. Everdream's award winning Help Desk provides 24x7x365 live, single pointofcontact support for hardware and software technical issues.

"With this latest product release, were making it increasingly difficult for executives to answer the question: Why are we investing capital, time and resources to perform these tasks in-house?" said Gary Griffiths, CEO and president of Everdream Corporation. "With a proven track record for reducing IT-related expenses while increasing the serviceability and reliability of PCs, more and more businesses are able to offload PC management support to Everdream, while focusing on their own core competencies."

"These latest additions to Everdream's managed services suite are indicative of Everdream's ability to adapt to changing market conditions and address customer needs in a dynamic environment," said Audrey Rasmussen, vice president at Enterprise Management Associates. "Where many companies have failed in successfully providing hosted services, Everdream seems to have effectively addressed the combination of integrating people, processes, and technology for the desktop management space."

About Everdream
Everdream Corporation is the leading provider of software application services that manage, secure, and support businesses PCs, allowing these businesses to focus on their own core competencies. Through the innovative web-hosted Everdream Control Center, customers receive customized services on-demand including hardware and software asset management and life-cycle support, virus protection, data backup and restore, automated software updates and maintenance, patch management and help desk services. Through Everdream's proprietary, patented technology, customers, whether located on the corporate campus or remote, mobile workers, have access to Everdream's services, greatly simplifying IT operations while reducing costs and improving service and security.

With operational facilities in Fremont, California, Dallas, Texas, and Charlotte, North Carolina, Everdream manages well over 100,000 seats for companies in 60 countries across the globe, including FedEx, ADP, Korean Airlines, Brocade Communications, Salesforce.com, Sonic Automotive, Midas, Sylvan Learning Centers, and many others. Everdream can be reached at www.everdream.com or 888.307.7299.

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Everdream is a registered trademark of Everdream Corporation. All other brands, products, or service names are or may be trademarks or service marks of their respective owners.

Company Contact
Debra Chin, Vice President Marketing Programs
510.818.5640
dchin@everdreamcorp.com

Press Release Contact
Jason Throckmorton or Kasey Fleisher
LaunchSquad
415.625.8555
everdream(at)launchsquad(dot)com